FAQ
LabelTac printers are now equipped with SMARTSUPPLY technology to allow advanced 2-way printer/supply communication. If your printer is displaying a "Check Supply" error message on-screen, this means that the printer cannot detect the SMARTSUPPLY.
SMARTSUPPLY end caps have been removed or are on the wrong side
This is the most common cause for the "Check Supply" message. To correct this, simply re-install the SMARTSUPPLY end caps on your label supply:
- With the leading edge of the supply coming over the top of the roll towards you, insert the blank end cap into the LEFT SIDE of the roll.
- Insert the branded end cap (with LabelTac logo) into the RIGHT SIDE of the roll.
Once the end caps have been installed on the supply roll correctly, you can now load the supply into your printer. The branded SMARTSUPPLY end cap should be facing the right-side of your printer.
To clear the "Check Supply" message on your LabelTac printer, locate the power switch and turn your printer off for 10 seconds and then turn it back on.
NOTE: If you recently ordered supplies for your LabeTac printer and those supplies are missing SMARTSUPPLY end caps, please contact Customer Service immediately.
More than one SMARTSUPPLY detected
If more than one SMARTSUPPLY is detected by the printer, it will generate the "Check Supply" message.
Most commonly, this is caused by SMARTSUPPLY rolls being stored too close to your LabelTac printer. To correct this, make sure that no SMARTSUPPLY rolls are stored within 18" of your LabelTac printer.
In rare cases, a single roll of SMARTSUPPLY may have two branded end caps. If this is the case, please contact Support for additional assistance
To clear the "Check Supply" message on your LabelTac printer, locate the power switch and turn your printer off for 10 seconds and then turn it back on.
Don't see your issue?
If none of the issues above describe your situation, please contact Support and a support representative can help resolve your issue.
Drivers
Downloads
LabelTac® printers come with one starter roll of print ribbon. For more printing products like printer supply, please visit here:
LabelTac® printers are capable of printing paper labels such as our die-cut labels. Since these printers are for printing labels and signs, users must only equip printers with supply designed specifically for LabelTac® printers.
Each model of LabelTac printer has different maximum print lengths. Please visit the support page for your model and review the User Manual for more information.
A thermal transfer printer uses heat to melt print ribbon to another material to create an image. LabelTac® thermal transfer printers apply ribbon to durable vinyl to create long-lasting labels.
LabelTac® printers cannot print full-color labels. To create labels with multiple colors using other LabelTac® printers, you can purchase label supply with pre-printed headers.
Yes, all LabelTac® printers come with a full, transferable lifetime warranty. Find out more here.
Most LabelTac® labels last 5+ years, even outdoors. Some supplies, such as 10-year supply, last longer. See specific label supply product pages for details.
Yes. The preferred format for logos or custom graphics is PNG (this format prints the best), but JPEG files will also work.
Open the included LabelSuite™ software (if you haven’t installed this yet, download here), choose a template or create your own template, and add text and images. Use the library of symbols and templates to create OSHA-compliant headings, signal words, and symbols. For a step-by-step tutorial, be sure to check out this instructional video.
Open the printer's lid, insert the ribbon into the ribbon supply hub, turn the ribbon until the leader is wound around the core, and then close the ribbon access cover or print head mechanism (depending on your printer model).
Open the printer's lid, either place the supply roll on the spindle or between the green media holders (depending on your printer model), and feed the supply out through the mouth of the printer.
You can change the heat setting by changing the darkness setting for your printer at the Printing Preferences > Options tab. Reduce the darkness level to reduce the heat or increase the darkness level to increase the heat.
You can increase the Darkness setting of your printer through the Printing Preferences > Options tab.
A scratched label is most likely caused by an excess of heat from the printhead. To correct this, reduce the Darkness setting for your printer through the Printing Preferences > Options tab. If you continue to experience issues, make sure your printhead is clean and your vinyl supply has not been loaded too tightly.
Printing a die-cut is very similar to a continuous label. The main difference is you will need to enable the Labels with Gaps setting through the Printing Preferences > Stock tab.
A red light most likely indicates your printer is experiencing a sensor error. If you're receiving a solid red light, check that the lid of your printer is completely closed and no debris or material is preventing the lid from closing fully. If you're receiving a blinking red light, verify your material is loaded properly and the vinyl guides have been adjusted to fit your supply. You may also try to cycle a label by pressing the Page Feed button.
You can find your software version number by clicking on the Software Settings button on the main menu and navigating to the Updates tab.
Depending on the program used, this can be accomplished a few different ways. If using LabelSuite™, you can use the built-in Barcode Generator to edit/print your barcode designs. If using Microsoft® Word, you will need to install the desired barcode fonts (Barcode Fonts Installer available here) and then change the text font to the desired barcode type. Alternatively, there are a large amount of 3rd party programs that will create and print the desired barcode labels.
LabelSuite™ software allows users to use .CSV files to set up sequenced labels. This will require that you first set up a Microsoft Excel Sheet with the desired info and the use the databasing feature with LabelSuite™ to link these two programs. For more a step-by-step guide to databasing your labels, please click here.
Drivers
Downloads
Networking your LabelTac® printer requires that we assign an IP address directly to your printer using our Diagnostics Tool. Once an IP address has been assigned, you can use Windows' Add a Device feature to finish networking your LabelTac® printer.
Creating a label in Microsoft Word is a lot like writing an essay or creating a report. The main differences are the page size and the use of text boxes when possible. For more information on creating a label in Word, please review our Microsoft Word Labeling Tutorial video.
Please call or email for support for this printer
×Lifetime Label PRINTER Warranty![Industry Leading Lifetime Warranty]()
We offer an industry-leading, lifetime, full warranty to our LabelTac customers.
This is a lifetime warranty on parts, manufacturer defects and even the thermal print head. Our warranty is the label printer equivalent to a "bumper-to-bumper" warranty. If anything goes wrong, we've got your back!
*Does not cover customer negligence or damage from improper use. If you have a question about proper use, please feel free to contact us.